Case in point.
Few weeks back, we brought both kids out to get their passport photos taken as Soph needs a new travel document whilst K needed his photo updated - we dont want to be barred from entering any country, just in case the immigration rules were strict!
As it was 7-8pm, some shops were already closed. We ended up in Ghim Moh.
We went into the photo shop next to the 4D outlet. The (fat*) man behind the counter (think he is the owner too) told us he dont usually take children photos, but he will try. So off we go, to the back of his shop. He asked us to prop K on one of the high chairs, let him sit solo. With me standing next to him and WK standing next to the (fat) man (who is also the photographer), we tried to get K to look at the camera. The photographer took a couple of shots. Mostly K looked away, and none he smiled. The man stopped after a few shots to review the photos on the comp, we didnt like any as they were all just not right. He told us then that he will only take 2 more. He was rude and had been pulling a long face the whole time taking those photos.
Halfway through, he stopped, looking irritated, unhappy and a little angry, he just said "OK I am not taking anymore. Please leave. I will delete the photos from my computer and there is no charge. I dont take kids photos."
WK and I were pissed (or at least I was, maybe WK wasnt as he is so mild-mannered). But we just kept quiet and left the shop of this rude man. This guy definitely has POOR customer service. He went back on his fat ass and continued to develop photos of other customers. I will definitely never step foot into this shop again.
We proceeded to the other photo shop (Fuji) next to the post office. This owner is definitely nicer and understanding, as he is a dad himself. He asked me to carry K as he didnt care that the background is not white, he is willing to edit the photo manually using Photoshop, and the photo turned out well. Unlike the fat man who just wanted the lazy way by propping K in front of the white background sheet. Sheesh!
This nice man in the Fuji shop even tried to take Soph's photo, but as she was asleep, none were pass-able. So I went home and took her photos myself during her waking hours and even edited them on the Photoshop software - I peeped at how the Fuji man did the manual alterations and finally learnt how to put the software to use :) I am proud that I could even edit Soph's photo to fit ICA's online submission requirement - which we abandoned and resorted to good old paper during K's time. Hey, maybe I can become a kid's photographer should I decide on an alternative career.
This is 1 of the 40 photos I took that is presentable and also fit ICA's requirements:

Original photo

Final photo in her passport - edited by moi :)
* Apologies for being rude, but seriously, I cant stand this man, to me, a right description befitting his terrible personality













