Kids, Daddy apologise for posting complaints here. Reason being daddy was so fed up with the service level and also, daddy need to post something (probably real reason..hehe)
"My family and I were shocked and appalled by the level of service and behaviour of the staff at River Cruise taxi station (Boat Quay and Clarke Quay stations) today.
My family of 4 (my wife, 2 toddlers of 2yr and 1yr old, myself) went for a boat ride at Clarke Quay this afternoon. We were greeted by a lady at the station who was visibly irritated and impatient with us enquiring about the prices for different trips. Regardless, we paid for 2 adult one way tickets on the taxi (instead of the more expensive river cruise).
Upon receiving our 2 tickets, the lady then insisted that we had to pay for our 2yr old toddler or else he will not be allowed on board. We were surprised as we had taken a round trip 2 months back at the merlion station and were told that our kids do not need tickets! She was rude and impatient and kept on hurrying us by threatening that the bumboat's leaving the pier. She didnt even ask for his age! When my wife started explaining that he is only 2 and we didnt have to pay 2 months back, she just insisted that we have to purchase tickets for kids above 2yrs old, whilst the one year old is free.
Having left with no choice, i purchased the additional ticket. While boarding the bum boat, i presented only 2 tickets to the boat man and was allowed in. After alighting at the boat quay station, i approached the man at the station, and requested to use the additional 1 way ticket back to clarke quay in view it was not used earlier. As i did not purchase the ticket from him, he called the lady back at clarke quay station. I was then told that i cannot use the ticket, eventhough it was a standard one way ticket and indicated our ticket had expired although the tab was not even torn off!
When we asked the man what was the policy for child ticket, he said it depends. When prodded how he would have charged us if we are buying from him, he said he would charge half a ticket for each of our toddler (as they are small), hence 2 for the price of one. To top it off, we were shocked when he added that he would charge 4 tickets if we are foreigners... in a way, we are 'lucky' enough already!
We told him we will lodge a complaint in view we cant even use our ticket and when my wife tried to take a photo , he immediately confronted my wife (who was holding a 1 yr old toddler) in a threatening manner. He came out from the booth and started shouting at her with my sleeping baby in hand that she should not take a photo of him!
With so much attention to service level of late, we could not but help wonder how embarrassing it would be for tourists to be attended to by these staff. We also wonder what kind of training or policy River Cruise has set for these river taxi operators. Bear in mind, incidents like this will leave a lasting impression of singapore to our foreign friends.
For us, as locals, not only had we wasted $3 for an unused ticket, that would definitely be the last trip for us on the bumboats, if continued to be operated by the same people. Moreover, their own sales policy and customer rights unclear, but having to be confronted like that was a bad experience enough. We'll just have to find another boating option for our kid who loves boats."




